Frequently Asked Questions
- Do I need to register before shopping on-line?
- Are payments on your website secure?
- What payment options are available?
- Where do you deliver?
- What is included in the package?
- What is your return procedure?
- Can I return products purchased in Haicolours.com to any store?
- I have made the online order. Can I cancel or change it at this point and how?
- Can I purchase the product or size, even though it shows, it is not available?
- I saw your product in advertisement but cannot find it in webshop – what to do?
- I have trouble using your webshop and making purchase. Where can I get some help?
- Why my card payment was not accepted?
- Why don’t I get any Newsletters?
- Where can I find more information on the product?
- How can I find the right size?
- How can I keep the boots clean?
Do I need to register before shopping on-line?
We do not require registration.
Are payments on your website secure?
The payment gateway by Maksuturva is secured and all data transfer is encrypted. Also we will not give your information to any third party for marketing purposes.
What payment options are available?
We use Maksuturva Group Ltd service (company registration number 2121703-0), which is an authorized payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured meaning that no external party can see your personal information. Maksuturva Group Ltd will show as the recipient of the payment.
Credit cards: Visa, Visa Electron, MasterCard.
Online banking: Aktia, Danske Bank, Handelsbanken, Nordea, OP, POP Pankki, S-Pankki, Säästöpankki, Ålandsbanken.
Additional options: MobilePay, Masterpass.
Please see Purchase Terms for more details.
Where do you deliver?
Currently we ship to Finland via Finnish Posti.
We aim to add 18 more delivery countries by the end of 2018: Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Great Britain, Hungary, Latvia, Lithuania, Luxemburg, Netherlands, Norway, Poland, Slovakia, Slovenia, Sweden
Please contact us at firstname.lastname@example.org in case of any questions.
What is included in the package?
Your package will contain ordered goods, return form and return label. Depending on season and ongoing promotions, you might also receive extra promotional materials or products.
What is your return procedure?
You can return Hai products within 14 days after receiving the shipment. Please return products in their original package; also remember to fill in the return form and include it in the shipment.
Stick the return label outside the package (please make sure old shipping label gets covered completely by return label) and leave it for shipment in the post office. For more details, please visit our Purchase Terms page.
Can I return products purchased in Haicolours.com to any store?
No, unfortunately products bought from the webshop can only be returned according to our standard return procedure.
I have made the online order. Can I cancel or change it at this point and how?
If you received an order confirmation from us, but not yet a shipping confirmation (the one containing tracking code for the shipment) there is a chance that we haven't sent it out yet. In this case, please contact our customer service - we will do our best!
Can I purchase the product or size, even though it shows, it is not available?
We only sell products that are currently in stock. In case a product or size is not available on our site, it means it is either out of stock or it is a new model and can't be purchased yet. In case you have any questions or if you would like to make a preorder, please contact us at email@example.com.
I saw your product in advertisement but cannot find it in webshop – what to do?
I have trouble using your webshop and making purchase. Where can I get some help?
Why my card payment was not accepted?
Please check that your card has sufficient funds and that it is activated for paying online. You can check this from your own bank or card provider.
Where can I find more information on the product?
If some important information is missing from our site, please contact our Customer Service via email firstname.lastname@example.org or Contact form. You can also visit the www.nokianfootwear.com site in order to see full range of Nokian Footwear products, including Hai.
How can I find the right size?
A size guide can be found at Right size guarantee page and in product information.
Nokian Footwear sizing is somewhat roomier compared to walking shoes and contains room for a woolen sock. With Hai Low we recommend that you choose your size according to your normal shoe size, with Hai and Hai Kids you might choose one size smaller than your regular shoe size.
The best is to measure your foot according to the instructions.
How can I keep the boots clean?
The care guide can be found in every product page. You may also want to invest in Rubber Conditioner, which we sell in our webshop.